• Services and equipment available directly or by contract.

• Organization ownership and control.

• Any specific charges to be paid by the patient and those charges covered by insurance, third party payment or public benefit programs.

• Billing policies, payment procedures and any changes in the information provided on admission as they occur, within 30 days from the date that the agency is made aware of the change.

• Names and professional qualifications of the disciplines that will provide care and the proposed frequency of the visits/service.

• Patient/family right to participate in the plan of care and be informed of changes before the change is made.

• Right to be informed of plan of care.

• Patient, family right to have copy of plan of care.

• The agency policy on patient advance directives including a description of the individuals' rights under Florida law, and how such rights are implemented by the agency.

• The organization's grievance procedures which include contact names, phone numbers, hours or operation and how to communicate problems to the agency.

The patient has the right to:

• Receive service without regard to race, creed, gender, age, handicap, sexual orientation, veteran status or lifestyle
• Receive service without regard to whether or not any advance directive has been executed
• Make informed decisions about care and treatment plans and to receive information in a way that is understandable to the client
• Be notified in advance of treatment options, transfers, when and why care will be discontinued
• Receive and access services consistently and in a timely manner in accordance with agency’s stated policy
• Education, instructions and requirements for continuing care when the services of the agency are discontinued
• Participate in the selection of options for alternative levels of care or referrals to other organizations, as indicated by the patients need for continuing care
• Receive disclosure information regarding any beneficial relationships the organization has that may result in profit for the referring organization
• Be advised of the availability and appropriate use of the Florida Agency for Health Care Administration Hotline numbers: To register a complaint about a home health agency, or any health care facility please call toll free: (888) 419.3456.  This line is available Monday – Friday, 8 am to 5pm.
• Be referred to another organization of choice if this organization is unable to meet the patient’s needs or if the patient is not satisfied with the care he/she is receiving.
• Voice grievances regarding treatment, care or respect for property that is, or fails to be furnished by anyone providing services on behalf of the agency without reprisal for doing so.
• Receive information on grievance procedures which includes contact name, phone numbers, hours of operation, how to communicate problems to the agency.
• Documented response from the agency regarding investigating and resolution of the grievance.
• Refuse treatment and be informed of potential results and/or risks.
• To receive experimental treatment only with specific agreement and full understanding of the information explained.
• Be free of any mental, physical abuse, neglect or exploitation of any kind by the agency staff.
• Have all property treated with respect.
• Confidentiality of the personal health information according to the Privacy Act and the agency’s policy for accessing and disclosure of clinical records.
• Access to information regarding the organization's liability insurance upon request.